Enhancing the EE customer experience by designing better in-store staff journeys by EE & Quinine

This presentations looks at enhancing the EE customer experience by designing better in-store staff journeys.

It covers:

• Why a focus on your staff can make you standout on the high street
• How the new ‘service without barriers’ format creates a variety of personalised customer journeys
• How a well-designed store can raise staff morale, increase productivity, loyalty and ultimately, create a better customer experience

Originally presented by Matt Price, Head of Commercial Development & Store Design, for EE and Ian Johnston, Founder and Creative Director at Quinine at POPAI Shopper Seminar on the 10th July 2018.