Entry Title |
Transforming Guest Engagement at Merlin |
Category |
Innovation Category |
Company Name |
Adare International |
Client Company Name |
Merlin Entertainments Group PLC. |
Entry Number |
IN-011 |
Year Entered |
2015 |
Target Environment
“I must say I had a shocking time. In the 8 hours I was there I managed to get on just 3 rides! Some had queues of over 1.5 hours! It was useless. Together with travel, ticket and food, that works out about £26 per ride – or in very specific terms, £3.46 a second!” Sarah.M commenting on a trip to Al.... [More]
Materials
MATERIALS AND CONSTRUCTION PROCESSES Our solution is a totem product with the following features: HOUSING: A steel enclosure which is fabricated to IP65 standard (meaning it can withstand both hot and cold weather) and is powder coated in multiple colours or wrapped in a highly durable vinyl materia.... [More]
Objectives
BACKGROUND Founded in 1999, Merlin Entertainment has 110 sector-leading attractions worldwide including Alton Towers, Chessington World of Adventures, Thorpe Park, Warwick Castle, SEA LIFE, Madame Tussauds and LEGOLAND. For the past ten years we have been its strategic marketing partner. To say that.... [More]
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