How to realise a high standard of compliance in an indirect retail landscape by Samsung

Samsung shares how they have realised a high standard of compliance in their indirect retail landscape.

The presentation covers how the maintenance contract was structured in terms of scale, logistical capabilities and deliverables and how it works in practice. The role of project management and the importance of a lead supplier in delivering success is covered. Along with what specific information needs to be reported, and, crucially, what insight this can provide to help efficiencies.

Originally presented by Dean Jones, Senior Retail Operations Manager for Samsung and Colin Chapman, Operations Director for CJ Retail Solutions at the POPAI Summer Seminar 2015.